Shipping Policy – Havaianas

Last Updated: August 19, 2026

Effective Date: August 19, 2026

Welcome to Havaianas! We want to get your favorite flip-flops, sandals, and summer essentials to you as quickly as possible so you can step into summer style. Please review our shipping policy below to learn more about our delivery times, rates, and procedures.

1. Order Processing Time

  1. Standard Processing: All orders are processed within [e.g., 1 to 2 business days] (excluding weekends and major public holidays) following order confirmation.
  2. Peak Seasons & Sales: During high-demand periods (such as summer seasons, holidays, or major promotional events), processing times may take an additional [e.g., 2 to 3 business days]. We appreciate your patience as our team packs your sunny styles!
  3. Customized Products: If you ordered customized or DIY pins/straps for your flip-flops, please allow an extra [e.g., 3 to 5 business days] for assembly prior to dispatch.

2. Shipping Rates & Delivery Estimates

Shipping costs and delivery timelines are calculated at checkout based on your delivery address and chosen shipping method.

Shipping MethodEstimated Delivery TimeShipping Cost / Rates
Standard Shipping[e.g., 3 – 6 business days][Free on orders over XX/FlatrateofXX]
Express Shipping[e.g., 2 – 3 business days]Calculated at checkout
Next-Day / Priority[e.g., 1 – 2 business days]Calculated at checkout

Note: Delivery estimates are provided by our carrier partners and serve as guidelines only. Weather conditions or remote delivery locations may occasionally cause minor transit delays.

3. Order Tracking

  1. Tracking Number: Once your Havaianas order has left our warehouse, you will receive a shipment confirmation email containing your tracking number and a direct tracking link.
  2. Tracking Updates: Please allow up to [e.g., 24 hours] for the carrier’s tracking portal to update with initial scan details.

4. International Shipping

  1. Global Deliveries: We ship worldwide to bring the Brazilian spirit to your doorstep. International shipping rates and transit times vary significantly depending on the destination country.
  2. Customs, Duties, and Taxes:
    • International shipments may be subject to import taxes, customs duties, and clearance fees levied by the destination country’s customs office.
    • These charges are not included in our product prices or checkout shipping fees. Customers are solely responsible for paying any applicable customs fees.

5. Address Accuracy & Undeliverable Packages

  1. Correct Information: Please double-check your shipping address (including apartment/unit numbers and correct postal codes) at checkout.
  2. Returned Packages: If a package is returned to us due to an incorrect/incomplete address or multiple failed delivery attempts by the carrier, the customer will be responsible for any re-shipping fees incurred.

6. Risk of Loss & Damaged Items

  1. Risk of Loss: All Havaianas products are purchased pursuant to a shipment contract. This means that the risk of loss and title for items pass to you upon our delivery of the package to the designated carrier.
  2. Damaged or Missing Items: If your package arrives damaged or if an item is missing, please contact our customer service team within [e.g., 7 days] of delivery with photos of the package and items so we can assist you promptly.

7. Contact Us

If you have any questions or need assistance tracking your Havaianas order, feel free to reach out to our sunshine support team:

  • Customer Service Hotline: [Insert Phone Number]
  • Email: [Insert Email Address]
  • Mailing Address: [Insert Company Address]
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